Jordan Bauer — Resume

Experience

IT Manager — The Polo Club of Boca Raton

Boca Raton, FL | 2026–Present

Promoted from IT Technician to IT Manager in 2026

Oversee network infrastructure, systems, and technology operations supporting 300+ staff across a multi-building campus.
Assist with planning the IT side of construction and capital projects, including new facility openings and upgrades to retail and operational spaces.
Manage Veeam backups and disaster recovery, keeping virtual machines, servers, and firewalls operational and backed up.
Administer Active Directory and Microsoft 365, including user accounts, permissions, and access management.
Support FortiGate firewall administration, including policy changes and web-filtering access controls for different users and departments.
Maintain CrowdStrike security across endpoints to strengthen the organization's endpoint security posture.
Troubleshoot and maintain switches, wireless access points, VLANs, DHCP, DNS, and connectivity across the property.
Provide hands-on technical support across the property, prioritize tickets based on urgency, and train staff on IT fundamentals to reduce repeat issues.
Use Endpoint Central, Atera, and Goverlan for remote management, patching, imaging, deployment, and system remediation.
Administer Microsoft Teams environments and supported the migration from legacy Cisco phones to Teams-based Yealink devices.
Support POS systems across retail and restaurant operations, along with iOS work devices, Android digital signage, and Linux systems.
Maintain AV infrastructure, including Dante audio/video networking for IP-based routing between endpoints throughout the facility.
Coordinate AV technology with technicians for live bands, holiday events, Board of Governors meetings, town halls, and conference room meetings.

IT Technician — The Polo Club of Boca Raton

Boca Raton, FL | 2023–2025

Provided hands-on IT support across a multi-building enterprise environment, troubleshooting hardware, software, networking, accounts, and endpoint issues.
Supported Active Directory, Microsoft 365, Group Policy, endpoint management, network infrastructure, and user access.
Managed endpoint deployments, imaging, patching, and remote troubleshooting using Endpoint Central, Atera, and Goverlan.
Supported the migration from Cisco desk phones to Microsoft Teams-based Yealink VoIP devices, including staging, configuration, deployment, and user support.
Supported POS systems, iOS devices, Android digital signage, Linux systems, and property-wide AV infrastructure.

Administrative Assistant — Rivero Real Estate Inc.

Miami, FL | 2021–2023

Provided Tier 1 IT support in a small office environment, troubleshooting computers, printers, software, and basic networking issues.
Assisted agents and staff with email setup, workstation troubleshooting, document tools, and daily technology needs.
Maintained documentation and basic troubleshooting guides to improve consistency when resolving common issues.

Technical Skills

Identity & Systems Active Directory, Microsoft 365, Group Policy, user and access management

Networking UniFi wireless, FortiGate, TCP/IP, DHCP, DNS, VLANs, Auvik

Backup & Virtualization Veeam Backup & Recovery, VM deployment, snapshots, isolated test environments

Endpoint Security & Management CrowdStrike, Endpoint Central, Atera, Goverlan, imaging, patching, deployment

AV Systems Dante audio/video networking, IP-based AV routing, endpoint management, live-event support

Cloud & Telephony AWS Solutions Architect, Microsoft Teams Admin Center, Yealink VoIP

Device Ecosystems iOS, POS systems, Android digital signage, Linux

IT Operations Project planning, vendor coordination, deployments, asset management, documentation, staff training

Experience

Technical Skills

Certifications

Education