Jordan Bauer

Professional Summary

IT Technician with expertise in Active Directory management, Office 365 applications, and endpoint security using Endpoint Central by ManageEngine. Experienced in managing IT environments with tools such as EV Reach Goverlan and CrowdStrike. Skilled in network configuration and troubleshooting. Known for providing high-level support, optimizing system performance, and ensuring the security and reliability of IT systems for diverse organizations.

Experience

• IT Technician at Member-Exclusive and Luxurious Country Club (Jan 2023 - Present)
  • Configured and maintained Ubiquiti UniFi access points to enhance network reliability across the property.
  • Managed endpoint security using Endpoint Central by ManageEngine and CrowdStrike, ensuring up-to-date and secure devices for staff and members.
  • Provided ongoing technical support to staff and members, resolving issues promptly and minimizing operational disruptions.
  • Assisted with the migration from Cisco phones to Yealink smart devices, integrating Microsoft Teams to streamline communication.
• Helpdesk at Rivero Real Estate (2021 - 2023)
  • Provided first-line IT support, troubleshooting hardware, software, and network issues to ensure smooth daily operations.
  • Managed Office 365 administration and assisted with cloud-based solutions to improve collaboration within the company.

Skills & Competencies

• Active Directory Administration
• Endpoint Security & Management (CrowdStrike, Endpoint Central by ManageEngine)
• EV Reach Goverlan Management Software
• Microsoft Teams & Office 365 Administration
• Network Configuration & Troubleshooting (Ubiquiti UniFi)

Certifications

• CompTIA A+ (2020)
• CompTIA Network+ (2021)
• AWS Solutions Architect – Associate (2023)