Jordan Bauer

Professional Experience

The Polo Club of Boca Raton — IT Technician | Boca Raton, FL | July 2023 – Present

Provided comprehensive support for 400+ employees, covering hardware, software, network, and account-related issues.
Deployed and maintained Ubiquiti access points via UniFi, and managed systems/software installations across the property.
Used Endpoint Central and Atera for remote device management, patching, asset tracking, and monitoring.
Implemented system upgrades and security configurations to maintain network performance, reliability, and protection against threats.
Administered Active Directory and Outlook accounts, improving user access and streamlining onboarding/offboarding.
Assisted in migrating 200+ Cisco phones to Yealink/Teams, minimizing downtime and enhancing unified communications.
Worked with CrowdStrike for proactive threat detection and endpoint protection.
Oversaw IT inventory and procurement processes to support equipment readiness and budget compliance.

Rivero Real Estate Inc. — IT Support/Helpdesk | Miami, FL | April 2021 – April 2023

Delivered technical support across all OSI layers, resolving hardware, software, and network issues.
Installed and configured switches, workstations, and software to ensure fully functional IT environments.
Documented and managed leasing systems and applications, supporting efficient property operations.
Produced and edited real estate listings, aiding marketing and client communications.