Jordan Bauer — Resume

Experience

IT Technician — The Polo Club of Boca Raton

Boca Raton, FL | 2023–Present

Maintained network infrastructure across a multi-building campus — UniFi wireless, managed switches, VLANs, DHCP/DNS, and Auvik monitoring — covering connectivity for 500+ employees including staff without M365 accounts.
Administered Active Directory and Microsoft 365 environments, managing user accounts, group policy, security group permissions, conditional access policies, and license provisioning across multiple departments.
Managed endpoints using Endpoint Central, Atera, and Goverlan — handling patch cycles, OS imaging and deployment, remote remediation, and CrowdStrike across all devices.
Resolved hardware, software, network, and account incidents across the organization, operating a structured ticketing system and building a resolution knowledge base that reduced repeat escalations.
Executed migration from legacy Cisco desk phones to Microsoft Teams-based Yealink VoIP devices, handling device staging, configuration, and end-user training across all departments with minimal disruption to daily operations.
Supported POS systems across restaurant and retail operations, along with iOS corporate devices, Android digital signage, and Linux systems throughout the property.
Troubleshot and maintained a Dante-networked audio system distributed across multiple buildings and event spaces, resolving signal routing, device configuration, and connectivity issues in a live-event environment.
Assisted in the IT buildout for a new club restaurant, working with vendors and third-party support teams on infrastructure setup, POS deployment, and network connectivity to ensure all systems were operational by opening day.

Administrative Assistant — Rivero Real Estate Inc.

Miami, FL | 2021–2023

Supported IT needs for a small office environment, handling workstation setup, email configuration, printer troubleshooting, and basic networking alongside administrative responsibilities.

Technical Skills

NetworkingTCP/IP, DHCP, DNS, VLANs, Ubiquiti UniFi, Auvik, firewall/routing fundamentals

Identity & AccessActive Directory, Microsoft 365 Admin, Group Policy, Conditional Access, MFA

Endpoint ManagementEndpoint Central, Atera, Goverlan, CrowdStrike, OS imaging & deployment

Cloud & TelephonyAWS Solutions Architect, Microsoft Teams Admin Center, Yealink VoIP

Systems & PlatformsWindows Server, Linux, open-source hypervisors, VM management, POS systems, iOS/Android device management

Experience

Technical Skills

Certifications

Education